BaroqueW

First of all, make sure to have a cellphone and a Comviq SIM card. The next step is quite easy: lose both of them; together, it’s easier.

The first step after the loss is to report the loss the police. Go to the nearest police station (be careful, on saturdays and sundays, only a few are open, you will probably end up at the one behind Polishuset) with an ID card, a phone number where you can be reached and the IMEI number of the lost cell phone (probably to be found somewhere on the box or the user’s guide of the cell phone). Be careful, do not fill in the police file online even if Comviq suggests it, as the file number would not be suitable for the further report to Comviq. Also, do not call Comviq first even if they advise you to do so on their website: they would only tell you to call the police. Once the police declaration form is filled in, check that you have a file number as following: 1234-K12345-12. If you actually do an online report, you will get a number like 1234-K12345-12 by snail mail after 3 or 4 days.

Next step is to call the 0200-222040 (or the 0046856222040 with Skype) to report the loss. If you owned a content card, press 1 and wait, if it was a monthly subscription, press 2 and wait. The clerk will then ask for your name, address (to send you your new SIM card, announced delay: 3 days), the credit left on your card when you lost it, a few phone numbers you called recently and obviously the famous K number received from the police. UPDATE: that means you will wait 10 days and then contact them, at that moment they will inform you that you have to write a letter to Comviq GSM 69 175 Karlskoga notifying them your wish to receive that damn SIM card, with its full content and your old phone number, which should be done within a week. Truth is, one week later you will receive a letter asking you for the same informations they already asked you, sending the reply is on you. That letter also informs you that the new SIM card will cost you 95Kr.

If you have lost your cell phone in the subway or the pendeltåg, dial the 004686001000 and press 2 to get the “please wait” message in English, even though you will be answered in Swedish later… Say that you have lost your mobile and you will be forwarded to the appropriate department. Please note, that it takes up to 2 or 3 week days after the loss to be efficient. If you have lost your cellphone on a Saturday afternoon, call on Tuesday afternoon.